Repair Services

InTech offers flat rate contracts on instruments that it supports. Typically these contracts are purchased on an annual basis, but can be designed to a customer's specific time and maintenance requirements. Flat rate contracts insure the client against potentially expensive instrument repairs that can occur from time to time on all LCMS systems. They also allow work to be performed more expeditiously as there is no service delay due to the quoting and approval process required for time and materials service.

Contract Types

Full contract with Preventative Maintenance (FCPM):

This contract provides full protection against failure of the instrument. Labor, travel and parts will be provided and covered under the cost of this contract. An annual PM is also included with this contract type.

Full contract without Preventative Maintenance (FC):

Similar to the FCPM, however, this contract does not include an annual PM.

Preventative Maintenance only (PM):

This contract includes an annual preventative maintenance on the full instrument. It can also include additional full or partial preventative maintenance services during the year depending on the instrument’s requirements.

Labor Only (LO):

This contract includes all necessary labor required to repair your instrument. You can remain confident in knowing that you have a dedicated, knowledgeable engineer to troubleshoot, repair and maintain your instrument when needed. Parts would be billed on an as needed basis with this contract type.

Non-Contractual Services

InTech can be engaged on a per incident basis for such things as service, instrument training, relocations or lab consulting.